Do you need our support? No problem. But before having our support, please fill up this form below and get a ticket. Only in this way we can offer you a quick, successful and reliable support. When the problem is in solar tracker itslef, we are requesting a few pictures of installed system and screenshots from tracker's menu (program Helios, web browser,...etc). Send them separatelly to support@sat-control.si. Hint: do screenshots with pressing "PrintScreen" key on your keyboard and paste picture to some program (Paint,Word,...). Photo makes blurry pictures. We will respond to the email which you will enter. Always use the same email. All fields are mandatory. When you think that the services that we are offering are covered with guarantee terms send the photograpy or scann of original invoice. We offer the support only if you paid the product in full by the Reseller or from us.

 

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First name
Last name
Company
Address
Contact phone number
SunTracer model	SM3...OG SM34... SM3...CBL SM40M1... SM44M1... SM44M3... SM40M3... Other
HW version	TIV36A TIV27E TIV27C TIV26A TIV27B TIV20H TIV20G TIV23x TIV25x TIV29x Other
MW version
How many panels are mounted
Voltage used to supply the tracker
Tracker or heliostat	Tracker Heliostat
Brand name	SAT CONTROL TRIO SOLAR
Description of the problem
Invoice no
Date of purchasing
Purchased from
Is the product in guarantee period	NO YES
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